What It Means To Be A Sitecore Platinum Partner

6 Reasons why Sitecore Platinum Partners are different.

We have all seen the title "Sitecore Platinum Partner" and may have a vague understanding of what this title means. This year XCentium is celebrating 11 years of partnership with Sitecore, and receiving the Sitecore 2022 Partnering Excellence Award. For these reasons, we thought it was an excellent time to dig into what sets this elite group of firms apart from the rest. Our research found six key characteristics that this group of fewer than 20 firms globally have in common. 

Platinum Partners have earned Sitecore's trust

Over the last eleven years, XCentium has delivered more than 500 successful Sitecore projects for our clients. This record of reliability has earned our team of experts and Sitecore MVPs a great deal of trust within Sitecore and the broader community of clients and partners. 

"We feel fortunate to have XCentium in our corner," shares Jeff Russell, Director of Marketing - Globus family of brands, "Their knowledge of Sitecore and dedication to excellence in delivery has created tremendous value in our partnership." 

But it's not just about product knowledge and closing deals. Sitecore Platinum Partners know the code inside and out, but they are also strategic business partners who understand that an organization's digital presence is a means to achieve business objectives. Understanding the big picture means Sitecore Platinum Partners like XCentium create value at every opportunity.  

Sitecore Platinum Partners are also trusted because they deliver. Enterprise digital experience initiatives don't manage themselves. Partners with hundreds of successful projects under their belt know how to steer these projects, focusing on efficiency and an orientation towards outcomes.  

They have deep expertise with Sitecore solutions. 

As every client knows, many firms implement Sitecore's software. But as in every area of business, these firms are not all equal. Sitecore follows up with every client to determine which firms have the most extensive expertise in implementing Sitecore Solutions.  

"At XCentium, we view being awarded a Sitecore Platinum Partnership as both an honor and a responsibility as we recognize the trust bestowed on us by Sitecore with this partnership," says Amrit Raj, Managing Partner of XCentium. "We blend our values of integrity and approachability with the passion for being the digital leader among Sitecore Platinum Partners. The XCentium team brings experience, innovation, and passion for Sitecore technology to each client we interact with as we truly believe in aligning ourselves with the long-term success of our clients." 

They deliver solutions aligned with Sitecore principles. 

For clients, there is nothing worse than finding out their partner implemented Sitecore incorrectly when it becomes incompatible with the latest release. At XCentium, we know this because we've rescued more than one client from this very situation.  

Recognizing the risk, Sitecore Platinum Partners work together with Sitecore to develop principles for successful implementation. Clients working with Sitecore Platinum Partners know their solution will stay compatible with routine upgrades. Solutions implemented with best practices are quicker and easier to maintain and grow as an ancillary benefit, reducing downtime and speeding time-to-market with fresh content and experiences. 

XCentium Founding Partner Steve Miller shares, "As a Sitecore Platinum Partner, XCentium strives to deliver exceptional and innovative solutions for our clients. Following Helix Principles, our team strives to be the leading Sitecore implementer, often developing first-in-industry solutions. We feel it is important to leverage every aspect of the Sitecore platform, which has led to XCentium being one of a few partners that holistically deliver digital solutions that integrate Sitecore CMS, Commerce, and Cloud." 

 Sitecore Platinum Partners have deep technical experience. 

These days, every project includes requirements addressing integration with third-party tools. Sitecore Platinum Partners have deep technical knowledge, follow best practices around software integration, and understand a broad array of platforms and point solutions supporting the digital experience.  

As the leading Sitecore Commerce Implementation Partner, and 2021 Sitecore Partner of the Year in North America. XCentium is passionate about expanding our technical expertise of the Sitecore Platform. Our team is leading the way, having developed first-to-market Voice Powered Commerce by connecting Amazon's Alexa with Sitecore Commerce and publishing open-source plugins for often-used applications for Sitecore's Commerce Engine. Our comprehensive global B2B, B2C, and B2B2C technical experience combined with the powerful Sitecore Commerce platform is a winning combination to drive eCommerce and exceed digital organizational goals.

They deliver Sitecore's vision at scale for multiple clients. 

To achieve Platinum Partner status, a Sitecore Partner must consistently deliver outstanding results, client after client, month after month, and year after year. These firms must also have delivered complex enterprise projects that integrate with many third-party integrations and ERP systems. "As a leading Sitecore partner, our dedication to and experience with Sitecore is what puts up in the platinum tier. We have unparalleled experience leading clients through content strategy, providing successful marketing solutions, and are a proven delivery leader in the commerce space. Sitecore is at the core of what XCentium does; it is not one of the things we do; Sitecore is the thing we do," says Matt Kloss, East Coast Practice Director at XCentium and Sitecore MVP. 

They are Sitecore thought leaders. 

Sitecore is committed to being both a thought leader and a technical expert in the marketplace, and they expect the same commitment from their Platinum Partners. Many of these firms have multiple MVPs who are at the forefront of developing new technology and blogging about it on social media. "Innovation and R&D have always been a part of the XCentium's DNA, helping us stay 'ahead of the curve,'" shares Vasiliy Fomichev, Sitecore MVP and Technical Director of Sitecore Commerce Practice at XCentium. "We don't like to learn on projects, as that provides a negative experience for all sides involved, so we train our developers on new products and features ahead of time. We then go a step further and try to add features and extensions to the existing functionality that we feel would benefit our customers and set us up for success in future projects. We are passionate about what we do and share it with our clients and the Sitecore community; the results speak for themselves." 

In Summary 

Sitecore's SVP Partners, Owen Taraniuk, shares, "Our platinum partners are a breed apart and offer the best possible certified expertise, business impact and outcomes to our mutual customers." 

XCentium is known for excellence in delivery, deep technological expertise, and knowledge of the Sitecore suite of products across content, commerce, and experience management. Having delivered over 500 Sitecore solutions, XCentium is a distinguished global partner and leading Sitecore innovator.

If you are looking for a Sitecore implementation partner, reach out to us for a no-cost, no-commitment consultation.